- PRMPM19B - Organise and monitor pest management operations
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PRMPM19B Mapping and Delivery Guide
Organise and monitor pest management operations
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PRMPM19B - Organise and monitor pest management operations |
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Description | This unit of competency covers the skills and knowledge required to organise and monitor major pest management contracts, including the allocation of work to personnel, training needs analysis and resultant professional development. This unit is applicable where supervision of a small work team is required.This unit of competency covers the skills and knowledge required to assess the work requirements, allocate and monitor the work and to provide the appropriate equipment and materials to perform the pest management operations. This unit also requires the identification of opportunities for the use of training and assessment to build and recognise staff skills. A comprehensive understanding of the pest management services being offered and treatments is required to perform this task efficiently. | ||
Employability Skills | Not Applicable | ||
Learning Outcomes and Application | Not Applicable | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify work requirements |
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Element: Organise equipment and materials |
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Element: Allocate work orders |
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Element: Provide training and assessment opportunities |
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Element: Monitor performance |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm ability to use appropriate skills and knowledge to organise and monitor pest management operations efficiently and effectively. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.
Critical aspects of competency
Accurate identification of the hazards and risks associated with pest management.
Accurate identification of work requirements.
Clear communication of work requirements.
Compliance with company and legislative/regulatory requirements.
Appropriate allocation of work and staff.
Provision of appropriate equipment and material supplies.
Provision of suitable training, development and assessment opportunities.
Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Estimating workloads.
Budgeting.
Product knowledge including manufacturers' specifications for products being used.
Safe pesticide application techniques.
OHS legislation and procedures.
Applicable regulations, codes of practice and industry advisory standards.
Emergency response procedures.
Injury, dangerous occurrence and incident reporting requirements.
Work order specifications.
Company policies and procedures.
Company management structure and reporting procedures.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These are:
interpersonal communication
team leadership
planning and organising work
monitoring
negotiation
contingency management
reading and comprehending work orders and documenting the allocation of work orders
performing the mathematical calculations required for estimating the time to complete work orders and to allocate the work orders evenly amongst staff
communicating clearly and concisely using written and verbal modes
requesting advice or further information
seeking and receiving feedback
working on an individual basis and within a team
sourcing, organising and recording information
customer service.
Other units of competency that could be assessed with this unit
Competence in this unit may be assessed in conjunction with:
PRMPM07B Implement a pest management plan
PRMPM29B Plan and schedule pest management operations.
Resources required to assess this unit
The following resources should be available:
access to a suitable work site or venue
access to suitable equipment and pesticides
access to personal protective equipment
access to equipment operating manuals and MSDS
access to plain English version of relevant statutes and procedures
work order instructions, work plans and schedules, and policy documents
access to relevant databases and information
assessment instruments, including personal planner and assessment record book.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit the competency should be a demonstration of a service that involves the allocation of labour and materials under normal industry operating conditions, or if this is not practicable, in a simulated work environment.
The competency should be demonstrated over a period of time and observed by the assessor.
The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Supplementary evidence may be obtained from relevant written correspondence with existing and potential clients. This information must be relevant by showing evidence of the candidate's work performance.
Other forms of gaining evidence such as through oral questioning and hypothetical situations (scenarios) may be used to supplement (but not substitute for) the practical demonstration of competence.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process | |||
How can communication of ideas and information be applied? | 2 | Communicate with management and client to ensure all information gathered is appropriate to work order outcomes. | ||||||
How can information be collected, analysed and organised? | 2 | Gather and analyse all information to ensure activities to be conducted meet all legislation and work order requirements. | ||||||
How are activities planned and organised? | 2 | Plan and organise all work tasks in accordance with regulatory, legislative and company policy. | ||||||
How can teamwork be applied? | 2 | Provide support and constructive feedback to team members on performance within work order. | ||||||
How can the use of mathematical ideas and techniques be applied? | 1 | Calculate equipment and materials usage to meet scheduled work order requirements. | ||||||
How can problem-solving skills be applied? | 2 | Assess and analyse work order resource requirements and plan to overcome unnecessary duplication of demand for similar resources. | ||||||
How can the use of technology be applied? | 1 | Record information about equipment and manufacturers' specifications for future use. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Refer to Evidence Guide
The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed alphabetically and may be present for this particular unit.
Clients may include:
body corporate
building supervisor
company/organisation
environmental health officer
executive housekeeper
maintenance manager
owner
person in control of work processes
property agent/manager
tenant.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
defined resource parameters
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
establishing operator identity with client
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
training (induction and refresher) materials
work site access security clearance procedures.
Environmental requirements may include:
clean-up, containment and/or isolation
company policies and guidelines
emergency chemical spill control measures
environmental protection agency and government departments (e.g. agriculture, emergency services and national parks and wildlife) regulations and guidelines
hazardous materials handling
local government regulations/bylaws.
Equipment may include:
broom
bunding material
camera
dishes or bowls
drills
dusters
electrical extension leads
elevated work platforms
equipment decontamination materials
flexible light
flushing agents
generators
hoses
injectors
knives
ladders
magnifying glass
measuring jug
mirrors
probes
safety harnesses
sand and other absorbent materials
screwdrivers
shovels and rakes
sounding, moisture and movement detectors
specimen bottles
spray equipment
torches
trays
waste disposal containers.
Hazards may include:
allergic reactions to chemicals, pests and/or equipment, including latex allergies
biological and animal waste
bites and stings
blood and blood-stained products
confined/restricted spaces
contaminated clothing, materials and/or equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment
environmental impact
fatigue
fire
gas
heights
inadequate lighting and ventilation
infectious and zoonotic diseases e.g. scabies/Q fever
manual handling techniques including awkward and repetitive postures
mobile/vehicle hazards around plant and vehicles
moving and/or unguarded parts
noise
occupational violence and bullying
poor personal hygiene practices
spill, splash and spray
underfoot conditions e.g. slippery, uneven and rough surfaces
work environment temperature extremes
work in isolated/remote environments.
Legislative requirements may include:
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes
relevant Commonwealth/state/territory legislation and local government regulations which affect company operation:
anti-discrimination and diversity
building codes
chemical controls
chemical registers/manifests
consumer protection legislation
dangerous goods Acts and regulations
dangerous goods code
declared pest (plant and animal) reporting
environmental protection issues
equal employment opportunity
freedom of information
industrial relations
motor and commercial vehicle(s) transportation
motor licence and endorsement regulations
OHS Acts and regulations
privacy
public health
trade practices
workplace consultative arrangements.
Manufacturers' specifications may include:
emergency response resources
equipment operational manuals
government publications
instructional guides
material safety data sheets (MSDS)
other resources supplied by the manufacturer (such as laminated cards, notices and wall posters) in work sites or vehicles
product labels
safety instructions pre-printed on equipment.
Materials may include:
building components
chemicals
cleaning products
flammable products
pesticides
registered AGVET products
physical barriers
sealing components.
Occupational health and safety* (OHS) requirements may relate to:
allergic reactions (contact dermatitis, etc)
animal management/control procedures
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
health surveillance and monitoring (e.g. regular blood testing)
hierarchy of hazard control procedures
industry advisory standards
information provided by national registration authority for chemical approval and state government authorities e.g. agriculture, environment protection, health and primary industry
injury and dangerous occurrence reporting
national and industry codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
routes of entry and potential symptoms of exposure from chemicals
safe work practices for equipment, PPE and chemical storage including interpretation of MSDS and hazardous substance information e.g. long latency periods
safety training, induction and refresher training
selection and use of PPE and clothing appropriate to the hazard
up-to-date electrical test and tag compliance
use of chemicals in accordance with MSDS
use of residual current devices
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals
withholding periods and spray drift.
* Also known as workplace health and safety
Personal protective equipment (PPE) may include:
air-line and self-contained respirators
breathing respirator - full-face and half-face
chemical impervious gloves
chemical resistant aprons
communication equipment
contaminated clothing bag
cradles
drinking fluids
dust masks
eye protection e.g. safety glasses, goggles
eyewashes and showers
face shield (splash-proof)
First Aid kit appropriate to the task and location
hair nets
hard hats
high-visibility vests/clothing
long pants
noise protection
non-slip safety shoes/boots
overalls, coveralls or other chemical protective clothing
prodding/probing sticks and rods
safety harness
sharps containers
soap and towel
sunscreen
tongs
torch
washable sun hats
wet-work protective clothing.
Schedules may include:
charts and wall-mounted planning boards
computerised or paper-based
to-do lists
work diary.
Training may include:
attendance at a formal training session
demonstration
on-the-job instruction
self-paced learning packages
structured feedback.
Work order information may include:
access to work site including timing of access and access and egress points
budget allocations
completion times/dates
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
resource requirements - equipment and materials
specific client requirements e.g. noise control, sensitivity of occupants to pests and/or management, relationships with other customer activities, dress and presentation requirements
use of signage and barriers
work schedules
work site contact person(s)
working in isolated and remote locations.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Review work orders to identify requirements including site characteristics and specific requests in accordance with company requirements | |||
Identify clients' needs and expectations accurately in accordance with work order and company requirements | |||
Identify hazards and control risks in the work site in accordance with legislative, occupational health and safety (OHS) and company requirements | |||
Estimate equipment, personal protective equipment (PPE) and materials requirements in line with past usage and current work order(s) in accordance with company requirements | |||
Access equipment, materials and suitable PPE required for the work order in accordance with company requirements | |||
Check operational effectiveness of application and access equipment in accordance with manufacturers' specifications and company requirements | |||
Select and use suitable PPE in accordance with manufacturers' specifications and OHS and company requirements | |||
Develop a schedule of work orders to be completed within the specified time and budget in accordance with client, legislative, OHS and company requirements | |||
Allocate work orders taking into account available staff skills, preferences, capabilities and licences held in accordance with legislative and company requirements | |||
Communicate schedule and work orders and associated instructions to staff in accordance with company requirements | |||
Confirm receipt and understanding of schedule and work order instructions in accordance with company requirements | |||
Identify skill gaps of staff in accordance with company requirements | |||
Encourage staff to seek clarification and feedback on work performance and training needs and opportunities in accordance with company requirements | |||
Provide relevant training opportunities to meet identified skills gaps and to provide for continuous improvement in accordance with company requirements | |||
Arrange assessment opportunities to enable staff to gain formal recognition of skills in accordance with company requirements | |||
Monitor performance of work orders systematically to ensure meeting of client expectations, environmental, legislative and company requirements | |||
Identify performance issues and follow up promptly in accordance with company requirements | |||
Reallocate work as required to meet client and company requirements |
Forms
Assessment Cover Sheet
PRMPM19B - Organise and monitor pest management operations
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Assessment Record Sheet
PRMPM19B - Organise and monitor pest management operations
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Assessment task 1: [title] Result: Competent Not yet competent
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Overall assessment result: Competent Not yet competent
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